Shipping and Delivery

At Hophorse, we want your order to arrive quickly and safely. This page explains how we process and ship your order.

This policy applies to purchases made directly on our official website.

 

1. Shipping Areas & Warehouses

• We currently ship to the countries and regions shown as available at checkout.

• We work with multiple partner warehouses in different regions and will, whenever possible, ship from the warehouse closest to your delivery address to shorten delivery time.

• At this time, we are generally unable to ship to P.O. boxes, military addresses, or very remote areas where our carriers cannot provide door-to-door service.

 

2. Order Processing Time

• After your payment is confirmed, our warehouse usually needs 1–2 business days to process and pack your order.

• Business days are Monday to Friday, excluding public holidays.

• Orders placed on weekends or holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available for your shipping method).

 

3. Shipping Methods & Delivery Time

• Standard shipping: usually delivered within 3–7 business days after dispatch for most addresses in major regions.

• For remote areas or international shipments, delivery may take 7–15 business days or slightly longer depending on the local carrier.

• The shipping options, estimated delivery time and any applicable fees will be clearly shown at checkout before you submit your order.

• In some regions or for selected products, standard shipping may be free. Any shipping promotions will be indicated on the product page or at checkout.

 

4. Tracking & Split Shipments

• When your order is shipped, we will send you a tracking link (if available) so you can follow the delivery progress.

• If your order contains multiple items, they may be shipped in separate packages from different warehouses. In that case, you may receive more than one tracking number and packages may arrive on different days.

 

5. Customs, Duties & Taxes

• For orders shipped across borders, customs duties, import taxes or handling fees may be charged by your local customs or carrier.

• These charges are determined by your local authorities and are not controlled by HOPHORSE. Any additional costs incurred at the destination are the responsibility of the recipient, unless otherwise stated on the product or checkout page.

• If you are unsure about possible charges, please check with your local customs office before placing an order.

 

6. Undeliverable or Returned Packages

Your order may be delayed, returned or cancelled if:

• The shipping address is incorrect or incomplete.
• The carrier cannot contact you or deliver the package.
• The package is refused at delivery without prior agreement with us.

If a package is returned to us due to the above reasons, we may deduct the original shipping cost and any return shipping fees from your refund, where applicable. For specific cases, please contact us so we can review and help.

 

7. Delivery Delays & Force Majeure

• We do our best to ship on time, but delivery may be delayed by events outside of our control, such as severe weather, strikes, natural disasters, public holidays, customs inspections, or carrier-related issues.

• In these situations, we will continue to follow up with the carrier but cannot be held responsible for delays caused by force majeure or third-party factors.

 

8. Questions & Support

If you have any questions about shipping or need help with your order, please contact us:

• Through the support/chat function on our website backend, or
• By email: info@gym-hophorse.com

We will get back to you as soon as possible and do our best to support you throughout your Hophorse shopping experience.